Getting your puzzle to you
Each puzzle is made for you when you order it, so here’s what to expect and what we can help with.
Shipping
- Made to order: printing usually takes 1–2 business days.
- Delivery: standard shipping takes about 2–5 business days within the continental US. Alaska, Hawaii and Puerto Rico can take an extra 7–12 business days.
- Cost: US shipping is $13.29 for a 252-piece puzzle, $13.99 for 500 pieces and $17.39 for 1000 pieces. Each extra copy of the same puzzle adds about $5.19. The exact amount is shown at checkout before you pay.
- Where we ship: anywhere in the United States, including Alaska, Hawaii and Puerto Rico. Our print partner can’t ship outside the US yet. If you’re abroad, email us and we’ll let you know when that changes.
Returns and refunds
LAST UPDATED: MARCH 7, 2026
Thank you for shopping with me. Each product is produced specifically for the customer when an order is placed. Because the puzzles are made to order, I do not accept returns or provide refunds except in the limited circumstances below.
No returns or refunds for change of mind
All products are custom produced, so all sales are final. I do not accept returns, exchanges or refunds for:
- Change of mind
- Ordering the wrong item, size or format
- Dissatisfaction with aesthetic preference (such as color tone, composition or artistic style)
- Delivery delays caused by shipping carriers
- Incorrect shipping information provided by the customer
Please review your order details carefully before completing a purchase.
Damaged or defective items
If an item arrives damaged, defective or materially misprinted, I will work with my production partner to provide a replacement at no additional cost. To request one:
- Contact me within 7 days of delivery
- Include your order number
- Include clear photos of the damaged or defective item and the packaging
Requests made after 7 days may not be eligible. If the issue is verified as a production defect or shipping damage, I’ll arrange a replacement of the same item. Refunds aren’t provided in these cases unless a replacement can’t be produced.
Lost shipments
If the carrier confirms a shipment is lost, I’ll work with the carrier and the production partner to send a replacement. You may be asked to confirm your shipping address first.
Incorrect shipping address
Customers are responsible for accurate shipping information. If an order is returned because of an incorrect or undeliverable address, I may offer to reship it at the customer’s expense once the correct address is provided.
Order cancellations
Orders go to production quickly, so they can’t be canceled once production has begun. If you need to cancel, email me within 2 hours of ordering. After that, printing may already have started.
Contact
Questions, or need to report an issue with an order? Email hello@jordanruckleprints.com.
By placing an order, you acknowledge that you have read and agree to this policy.